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CCC certified professionals make an actual difference and help their organizations drive change. They stand out from their peers with verifiable skills and credentials. Get started with our career-changing Professional Cloud Service Manager Certification.

pcsm2
2020 Update

Learning Objectives

Once you become CCC Professional Cloud Service Manager-certified, you will be able to:

  • Recall Cloud service management terminology, definitions, and concepts
  • Explain basic terminology related to Cloud service management
  • Analyze an organization’s strategic assets and capabilities to successfully design, deploy, and run Cloud services
  • Identify and explain the important roles involved in Cloud service management
  • Compare the relationship between the Cloud provider and Cloud consumer
  • Differentiate between potential risks and benefits of adopting a Cloud strategy
  • Produce an initial Cloud adoption strategy
  • Illustrate the benefits and drive the adoption of Cloud-based services within an organization
  • Identify strategies to reduce risk and remove issues associated with the adoption of Cloud computing and Cloud-based services
  • Analyze the impact of demand and how to “right-size” Cloud services at the design stage

Course Details

Pre-requisites

There are no formal requirements for the completion of the certification. It is recommended, however, to possess a basic understanding of Cloud concepts and vocabulary as well as hold a CCC Cloud Technology Associate certification. Learners further benefit from a strong background in IT service management.

Topics covered in the course

  1. Course Introduction
  2. Cloud Service Management Fundamentals
  3. Cloud Service Management Roles
  4. Cloud Service Strategy
  5. Cloud Service Design, Deployment, and Migration
  6. Cloud Service Management
  7. Cloud Service Economics
  8. Cloud Service Governance
  9. Showing the Value of Cloud Services
  10. Popular Service Management Frameworks

Content of the course

The industry-recognized CCC Professional Cloud Service Manager certification is recognized and supported by several key technology vendors and standards bodies. It provides you a case study with related exercises such as multiple-choice questions and workbook activities. We made sure to include various high-quality reference materials that you can go back to throughout your career advancement.

Course audience

The following departments benefit from CCC Professional Service Manager-certified professionals:

  • Administrative/Management
  • Human Resources
  • Legal
  • Operations
  • Research & Development
  • Other

CCC Professional Cloud Service Manager jobs include:

  • Audit Managers
  • Auditors of Cloud Computing Services
  • Compliance Managers
  • Email System Administrators
  • Network Engineers / Administrators 
  • Risk Management Managers
  • Security Engineers / Analysts
  • Solution Architects
  • System Administrators / Architects

What will you learn

Once you become CCC Professional Cloud Service Manager-certified, you will be able to:

  • Recall Cloud service management terminology, definitions, and concepts
  • Explain basic terminology related to Cloud service management
  • Analyze an organization’s strategic assets and capabilities to successfully design, deploy, and run Cloud services
  • Identify and explain the important roles involved in Cloud service management
  • Compare the relationship between the Cloud provider and Cloud consumer
  • Differentiate between potential risks and benefits of adopting a Cloud strategy
  • Produce an initial Cloud adoption strategy
  • Illustrate the benefits and drive the adoption of Cloud-based services within an organization
  • Identify strategies to reduce risk and remove issues associated with the adoption of Cloud computing and Cloud-based services
  • Analyze the impact of demand and how to “right-size” Cloud services at the design stage

Please note that if an exam voucher is included, you are able to schedule your exam for up to twelve months.

Course certificate & duration

Certificate: Professional Cloud Service Manager

Duration in hours: 16

Domain: Cloud Computing

Delivery Method: 

  • Self-Study e-book
  • Exam voucher for a webcam proctored exam
  • Practice Questions (Presentation Pack)
  • Mock Exam

Accreditation: Cloud Credential Council

Exam details

Delivery: Online

Format: Closed Book

Proctoring: Web proctored

Duration: 75 minutes (15 minutes additional for non-native English Speakers)

No. of Questions: 25 simple multiple choice

Pass Grade: 65%

Scheduling your exam

Generally, your training partner will book the certification exam for you. If you have chosen an online self-study certification option you will be able to use the voucher provided with the training material.

Preparing using a mock exam

Certification courses include a mock exam. You can download the mock exam from your dashboard. Free self-study ebooks do not include an exam.

Accessing your certificate

All certificates and badges are issues through Accredible. You will receive an email with your download link in the days following your exam.

This is the best approach currently available on the market to provide insights into the shifting operational demand to meet digital needs.

Milena Mitova

KPMG IT Service OOD

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