Version 1.0 | 8 May 2018
The Cloud Credential Council (CCC) is a global community driven organization that empowers companies in their digital transformation journey. We do this by offering vendor-neutral certification for IT Professionals including Cloud, Big Data, and IoT.
This website only collects personal and business data from you with your permission, for example, if you register, participate in an online assessment or fill in a form. No personal or business data is collected from you without you knowing about it.
Some web usage and technical information are collected by this website to help us improve our service to you, but this does not contain any personal data.
Changes to this policy
Information that you provide to us
We collect and process data that you provide for specific purposes. You will be asked to provide information about yourself when you use certain site facilities, in order to complete your request or transaction. This may include personal information such as your name, email addresses, mailing address and telephone number. We use this data to provide you with the information, products or services that you request from us and to communicate with you. We may keep a record of any contacts you have with us. We may use the information that you provide for record keeping, statistical, or research purposes.
We only retain this information where required to do so by law; for the length of time needed to provide the service or information you have requested (including any retention period specified by law or by government policy), or for the length of time that you choose to store information or permit us to contact you if you have registered with our website.
Website usage information
As well as the information that you provide to us as set out above, we receive and store a range of website usage information whenever you use this website. We use this to:
- assess the effectiveness of marketing campaigns
- develop and deliver services and information that better meet your needs
- inform you of events, services, and products which we believe to be relevant to you, where you have consented to be contacted for such purposes.
We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
Cookies are small files that are often created when you visit a website, and which are stored in the cookie directory of your computer. A cookie often includes an anonymous unique identifier. Cookies do not damage your computer. Each website can send its own cookie to your browser if your browser’s preferences allow it, but to protect your privacy your browser only permits a website to access the cookies it has already sent to you, not the cookies sent to you by other sites. You do not have to accept cookies. You can decide if you want to accept cookies by changing the settings on your browser to accept all cookies, reject all cookies, or notify you when a cookie is set.
You can find out about cookies and how to manage them at the AboutCookies.org website.
You have chosen to accept cookies. To de-activate cookies for features such as Google Analytics you can opt-out of accepting cookies.
Links to other websites
This website contains links to other websites. Anonymous visit or session information may be passed to other websites for the web usage information purposes described above. None of this information can be related to an individual user of the website. The operators of other sites may collect information from you, which will be used by them in accordance with their own terms and conditions, and privacy policies.
Controlling your personal information
Where you have consented to receive communications from us or are currently receiving material relating to products or services, you may at any time ask us to cease sending you such material by contacting us.
We will not sell, distribute or lease your personal information to third parties.
If you would like a copy of the information held on you please write to:
Cloud Credential Council
228 Hamilton Ave, 3rd Floor
Palo Alto, CA
Appeals related to CCC exams delivered
CCC makes decisions to issue certificates based upon factual evidence be it examination results or evidence gained during an assessment process. The Certification Decision is made by CCC staff.
Should you, however, consider that an examination certification decision is wrong we operate an appeals process whereby the decision will be independently reviewed. Appeals must be submitted in writing to the Quality Manager together with sufficient information to support the appeal and enable a review to be completed. Without information to support the grounds on which an appeal is being made a review cannot be undertaken. Appeals are dealt with impartially in a non-discriminatory manner and will not affect the appellant’s standing with CCC.
Appeals will initially be examined and acknowledged by the CCC Quality Manager who will inform you if there are insufficient grounds or information for the appeal to proceed or request that you provide additional information. Valid appeals will be considered by appropriate resource within the organization, who are independent of the original decision.
Examination appeals must be logged by the Accredited Training Partner (ATP) which hosted the exam on behalf of the candidate except that in the case of public exams the candidate may submit an appeal directly. With examinations, it should be remembered that most of CCC’s exams go through validated automatic marking. Candidates who fail examinations by a small margin should consider this carefully if contemplating an appeal.
The outcome of all appeals will be notified to the appellant. The decisions from the appeals process will be considered as being final.
Please note that examinations that are taken using a web proctored exam where the candidate has breached one or more of the conditions of taking an examination are not eligible to make an appeal, as no certification decision has been made.
What is an Appeal?
An Appeal is a formal procedure by which a registered candidate can appeal against an exam result or a decision on certification. In such situations, the appellant is required to submit their appeal in writing. For web proctored exams where no certification decision has been made, the appeal route is not applicable.
Grounds for Appeal
There are three grounds on which a candidate may appeal:
- Personal or medical grounds
- Relevant information of mitigating circumstances received by stated deadlines had not been taken into consideration.
- Procedural grounds
- Substantial procedural irregularity.
- The decision was biased or discriminatory
- Evidence to suggest that a decision may have been biased or discriminatory.
All appeals must be made within 6 months of the certification decision being taken. It is the responsibility of the candidate to provide CCC with clear evidence that one of the grounds listed above is valid.
Candidates considering an appeal should take note of the following:
- Web Proctored examination candidates who have not followed the candidate guidance and have had their examination result revoked, have no grounds for an appeal, as there is no exam result nor any decision made on certification.
- Appeals will only be accepted on the grounds listed above and no other grounds will be considered.
- When appealing on the grounds of circumstances relating to events prior to the examination, the Invigilator must have been informed in writing prior to the examination.
- When appealing on the grounds of circumstances relating to events during the examination, the events must have been brought to the invigilator’s attention before leaving the examination room.
- Should you wish to register an appeal or find out more about the appeals process, please contact us.
CCC endeavors to provide the best possible service. However, should you feel the need to complain we take this very seriously and operate a complaints investigation and resolution process as outlined below.
Complaints should be submitted to CCC in writing in the form of an e-mail to firstname.lastname@example.org. We endeavor to acknowledge complaints within two working days of receipt with investigations being completed within ten working days or, if a longer period is necessary, the complainant is informed of the expected timescale.
We make every effort to bring complaints to a satisfactory conclusion following the initial investigation. Further, all complaints are reviewed regularly to identify improvements which can be made. Complaints received are dealt with impartially in a non-discriminatory manner and will not affect a complainants standing with CCC.
Examination Candidate Terms and Privacy Conditions
Candidates entering any examination with for any CCC Certification agree to be bound by the Terms and Conditions contained herein.
Candidates are required to bring a means of photo identification to the exam centre, (including but not limited to, Passport, ID card, Driving Licence). If proof of identification is not provided to the Trainer/Invigilator prior to the examination, CCC reserve the right to refuse the candidate to sit the exam.
Code of behavior from Candidates
Candidates must be present at least 30 minutes prior to the examination start time. When attending the exam, candidates must ensure they are polite and courteous to other candidates and the Trainer/Invigilator.
Certification does not allow the use of any Trade Mark or Logo associated with the certification scheme or associated products and schemes.
Should the candidate misuse any certificate, Trade Mark or Logo associated with any of the certification schemes appropriate action will be taken to resolve the case and prevent recurrence. Serious and/or continuous misuse will give rise to certificates being withdrawn and legal action being taken as appropriate.
If a candidate should breach any of the scheme regulations, they will be subject to their certified status being suspended or withdrawn. If you are suspended, you will need to refrain from promoting yourself as certified for the duration of the suspension. Should your certification be withdrawn, you will need to immediately cease to promote yourself as certified via all mediums.
Inability to fulfil the certification requirements
If you find at any point that you are unable to fulfil the certification requirements as agreed in the Terms and Conditions, you are obliged to contact CCC without delay to notify us of this and discuss the continuation of your certification.
If candidates, Accredited Training Partnerss, or third parties wish to make a complaint against CCC there is a formal complaints process on the website which is available at www.cloudcredential.org.
CCC operates a formal appeals process which is available on the website at www.cloudcredential.org
Retention of information
CCC will retain completed candidate details forms for a period of 6 months after the date of the examination, after which the information will be securely destroyed. In the event of a dispute the information held by CCC on their records will be accepted as correct. Electronic copies of candidate information will be held for the lifetime of the qualification scheme in order to provide verification of results upon request, in accordance with the data protection statement outlined below. Examination answer scripts will be securely destroyed 6 months after the date of the examination.
Use of Information
By participating in an examination candidates agree that they shall not retain, copy or release any confidential information provided to them by CCC in the test-taking process, specifically examination paper materials, nor participate in any fraudulent test taking practices, included but not limited to sharing information with other candidates or attempting to take the test on behalf of another person.
Data Protection Statement
By confirming that I have read and accepted these Terms and Conditions, I confirm that I understand and agree that in the event of my non-compliance with any of the exam regulations, my exam result will become void and my exam fee will NOT be refunded. Furthermore, in the event of my non-compliance with any of the exam regulations, I hereby agree that details relating to my identity and the reasons for my non-compliance with the relevant exam regulations can be disclosed to CCC’s Accredited Training Partner (ATP) where the examination in question has been ordered through them.