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Knowledge Byte: The Basics of Cloud Service Management

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Paulo Guimarães

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Cloud service management is concerned with aligning both worlds i.e. the world of cloud computing and service management as well as introducing good cloud management practices among customer, consumer, and supplier organizations.

Cloud computing and cloud-based services are not a new technology. Cloud principles were followed even for Mainframes circa 1950s and 1960s.

There are many frameworks and methods for the management of IT and service management. In most cases, cloud computing is described as a business model for the use of other underlying technologies and not as a technology. Those underlying technologies, such as virtualization, provide the basis for employing cloud computing concepts. Cloud in itself is not a technology.

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