fbpx Skip to content

Knowledge Byte: Linking the Value of Cloud Services to Strategy

Photo

Paulo Guimarães

PCSM-cover1

Defining, measuring, and demonstrating value can be complex.

Having said that, “value” can generally be viewed as:

  • The regard that a thing deserves to get, that is, the importance, worth, or usefulness of the thing.
  • The material or monetary worth of a thing.
  • The worth of a thing compared to the price paid or asked for it.

Showing the Value of Cloud Services

The value of cloud services may not always be measured in isolation.

  • Where cloud computing provides independent services, the value may be measured in isolation.
  • Where cloud computing, cloud-based services, and traditional IT provide services holistically, the value needs to be compared holistically between traditional IT and hybrid IT.
  • Where a consumer does not care about how a service is delivered, value is measured from a holistic end-to-end view.

Strategy to Value Mapping

The strategies for value mapping are given below:

To follow these strategies, IT must understand how to measure, report, and demonstrate the value that IT delivers to the organization.

Different approaches for a strategy to value mapping are needed for each perspective, that is, IT, business, and consumer.

Strategy Mapping—Value Hierarchy

The desired value such as the value an organization wants to achieve is codified into strategy and is finally realized in the eye of the consumer as perceived value, where value is subjective and based on consumer experiences. The consumer perspective can include:

  • IT users/customers/consumers, such as IT staff using email
  • Business users/customers/consumers
  • External users/customers/consumers

Business strategy drives IT strategy. IT should enable value to be realized by business strategy. The business scorecard drives IT and Cloud scorecards. IT should be able to align reporting its service delivery and value in business terms, mapped to achieving business achievements.

The business needs and strategy are the dominant players, with IT and IT-related activities being in a subordinate or supporting role. IT can, and should be, a partner with the business units in developing toolsets, applications, and services to facilitate business solutions and opportunities.

Related products to help you upskill

Never miss an interesting article

Get our latest news, tutorials, guides, tips & deals delivered to your inbox.

Please enter your name.
Please enter a valid email address.
Please check the required field.
Something went wrong. Please check your entries and try again.

Keep learning

A Massive Influx Into Remote Work Creates an Opportunity for Hackers

A Massive Influx Into Remote Work Creates an Opportunity for Hackers

While the coronavirus pandemic has infected millions of people worldwide, sending people back to work and study from home, these new habits could benefit cybercriminals....
jurian article

ITIL® 4, Why Should You? What’s New?

By 2019, when ITIL® 4 was finally launched, ITIL had been the leading guidance for IT Service Management for the past three decades. Millions of...
PCD-444

Knowledge Byte: Designing the Cloud to Expect Failure

Designing software for failure is an extra barrier to overcome but isn’t too hard, and it certainly pays off. Largely, it boils down to make...
The-best-online-coures-2

COVID-19 Response

Digital transformation has never been more relevant than today. Until the end of June, we offer all our industry-recognized certification courses for 50% off. Improve your skills and stand out from the crowd.

Scroll To Top
Tweet
Share
Share