To coincide with the release of ITIL® 4, AXELOS and the CCC have produced a new whitepaper titled “ITIL 4 and the Cloud”. Examined in the whitepaper is how various structures from ITIL 4 can be utilized to meet the challenges organizations and IT professionals are facing today when adopting cloud-based services. Also, the whitepaper looks at how traditional IT Service Management practices have been impacted and challenged by the disruptive nature of cloud computing.

The whitepaper is complementary and supplementary to ITIL publications, in-particular to ITIL 4, the CCC digital and cloud portfolio and the Professional Cloud Service Manager (PCSM) certification.

Significant changes have occurred in the world of IT which will continue for the foreseeable future, leading to changes in areas such as:

  • IT technologies
  • Management of IT
  • Business models
  • Attitudes, behaviors, and culture

The traditional IT landscape and IT model that has served us well in the past has changed significantly. New digital technologies are taking over and enabling organisations to change, modify or adapt their business models under the guise of digital transformation. Some of the latest domains which are driving digital transformation include:

  • Cloud
  • Big Data
  • Internet of Things (IoT)
  • Blockchain
  • Artificial intelligence (AI)

This technological change has been so significant, it is commonly referred to as the fourth industrial revolution. If ITSM professionals and the IT function, want to remain relevant in this new IT landscape, they need to fully understand what digital transformation is about. They also need to become leaders and trusted advisors in their organization on all matters relating to cloud. This is because cloud is the most common of these digital technologies being adopted today.

A significant difficulty facing ITSM professionals is where to start. To help address this critical issue, topics covered in detail in the whitepaper look at how new structures in ITIL 4 relate to using cloud services and include:

  • Impact of Cloud on IT Service Management and ITIL Lifecycle Processes
  • ITIL 4 updated for a digital world
  • Service Value System Considerations for Cloud
  • Service Value Chains adapted for Cloud
  • Value Stream Mapping
  • Service Financial Management
  • Service Level Agreements
  • DevOps, Change Control, and Velocity of Change

It is worth remembering that the proliferation of cloud-based services does not change the fundamentals of what frameworks such as ITIL, or a movement such as IT Service Management aims to achieve. Their goals are still to achieve quality products and services which are fit for purpose, fit for use and aligned to the strategic goals and needs of the organization.

Cloud was born out of disruption and has caused much disruption to established norms. The latest developments in cloud and digital technologies are allowing organisorganizationselop new business models, thus pressuring existing tried-and-tested businesses. However, the latest developments in cloud and digital technologies is also requiring organisations, IT professionals, and the wider workforce to up-skill, change, adapt and innovate like never before.

So, ask yourself RU Digital Ready?

To get the full details, download the whitepaper from the AXELOS website below.