This year’s itSMF UK Annual Conference and Exhibition – ITSM18 – will take place on 19th and 20th November in Central London. CCC Managing Director, Mark O’Loughlin, will deliver a Session titled “Hey, Where Has All the IT Gone?” on Monday at 3.00 pm – 3:45 pm. During this session, Mark will discuss what technological shift is taking place.

To support the ITSM community at ITSM18, the CCC is giving away PCSM exam vouchers. We are doing this because the Professional Cloud Service manager course is the ideal follow-on course to enable ITSM and ITIL certified professionals to develop the next level of digital skills now required by organizations.

Session at ITSM18

Below is the first paragraph of a blog Mark O’Loughlin wrote for itSMF that explains the topic of his breakout session. You can read the full post at the itSMF UK website.

When was the last time you used a typewriter? That’s a funny question, isn’t it? Well, would you believe that this simple question has real relevance when it comes to IT service management (ITSM) professionals today and the ongoing changes brought about by digital disruption and digital transformation? Hold that thought for a moment.Read More