fbpx Skip to content

White Paper: IT Service Management and Cloud Computing

Joey van Kuilenburg

White Paper IT Service Management and Cloud Computing

Mark O’Loughlin

This white paper sets out to describe at a high level what cloud computing is, how cloud computing is a disruptive innovation and what this means to IT organizations across the globe. Under examination will be the effect of cloud computing on existing IT management practices, including IT service management (ITSM) and ITIL® best practices.

The paper contains a number of real-life examples where current approaches require some adaption to cater for cloud computing. The summary concludes with an approach on how an IT organization can retain its current ITIL best practices in an environment using and adopting cloud computing and cloud based services.

White Paper: IT Service Management and Cloud Computing

 

Mark O’Loughlin is the Service Management Principal for I.T. Alliance and Auxilion. In addition Mark is a service architect, consultant, author, speaker and trainer and a former director at itSMF Ireland. Mark is also the founder, Managing Director and Principal Consultant of Red Circle Strategies, specialising in cloud and service management consulting. A director at the CCC, Mark is actively involved in creating and promoting and teaching best practices for cloud computing and service management.

Mark is the Lead Author and Architect of the Professional Cloud Service Management course and certificate for the CCC. Mark was one of the first people globally to be awarded the ITIL Master accreditation, is an ITIL Expert and is the author of ‘The Service Catalog – A Practitioner Guide’.

Reviewers

AXELOS would like to thank the following for reviewing this white paper:

Marcel Heilijgers is the Executive Director of the CCC. Prior to joining the CCC, he drove Marketing Strategy towards the adoption of Microsoft’s open cloud solutions across Central and Eastern Europe.

Patricia Fridman is a PM & IT Consultant and a freelance EXIN Accredited trainer ITIL®. Jayson Kurisinkal is Lead Consultant at Infosys Ltd.
Zenith Law is CEO of Zenospace Ltd.

The Professional Cloud Service Manager (PCSM) Certification

Enables participants to design and deliver cloud services. The certification provides a hands-on, practical approach to understanding how cloud computing and cloud-based services impact operations, and how to adapt existing processes to deliver better services. Learn More

About the Author

Joey is a marketer who prefers to put in a bit of extra work to make an “ok” product or experience an amazing product or experience.

Never miss an interesting article

Get our latest news, tutorials, guides, tips & deals delivered to your inbox.

Please enter your name.
Please enter a valid email address.
Please check the required field.
Something went wrong. Please check your entries and try again.

Keep learning

PCSA-666

Knowledge Byte: Moving Legacy IT to Cloud Computing

The question of how cloud impacts legacy IT is one that is brought up numerous times, yet often gets little to no clarification. The following...
PCSM-cover2

Knowledge Byte: 5 Key Cloud Management Roles

Cloud service management roles are not fully defined in a single framework or standard. In addition, the crossover among service management, the organization and cloud...
A Massive Influx Into Remote Work Creates an Opportunity for Hackers

A Massive Influx Into Remote Work Creates an Opportunity for Hackers

While the coronavirus pandemic has infected millions of people worldwide, sending people back to work and study from home, these new habits could benefit cybercriminals....
Scroll To Top
Tweet
Share
Share