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ITIL® 4 and the Cloud

Date 04/04/2019
Duration 60 minutes
Host Marcel Foederer & Mark O'Loughlin
Time 3:00 pm CET

The traditional IT landscape and IT model has changed significantly. New digital technologies are taking over and enabling organizations to change, modify or adapt their business models. If ITSM professionals want to remain relevant in this new IT landscape, they need to fully understand what this digital transformation is about. A significant difficulty facing ITSM professionals is where do they start?

To help address the critical issue above, we host a webinar together with courseware partner ITpreneurs on Thursday, 4 April. Marcel Foederer (ITIL 4 Architect Team Member) and Mark O’Loughlin (CCC Managing Director) take a closer look at how new structures in ITIL 4 relate to using cloud services:

  • Impact of Cloud on IT Service Management and ITIL Lifecycle Processes
  • ITIL 4 updated for a digital world
  • Service Value System Considerations for Cloud
  • Service Value Chains adapted for Cloud
  • Value Stream Mapping
  • Service Financial Management
  • Service Level Agreements

Webinar recording

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