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CCC Digital Hub Learnings

Mark O'Loughlin

Mark O'Loughlin

CCC Digital Hub Learnings

I recently spoke with members of the CCC Digital Expert Panel. The focus of the discussion was to look at the impact of COVID-19 on 1) the training and education sector and 2) businesses in general.

As usual, our expert panel has provided a good and varied view of today’s situation, drawing on their different backgrounds, experiences, and customer base.

The following is a brief synopsis of some of the areas discussed on the recent CCC Digital Hub think-tank with the CCC Digital Expert Panel.

The working dynamic has changed. This is no longer the new normal. THIS IS THE NORMAL! It may be hard to believe but it is our current reality. There are many reports of businesses waiting for things to go back to the ‘old-normal’ so they can go back to how they did things pre-Covid19. These businesses seem to be in a form of denial of the current situation.

How do you see the current situation? Is your organization in denial?

In the history of previous global change and transformation, people didn’t go back to what was in place beforehand; we evolved. For example, modern societies use the car to travel around having abandoned the horse as a mode of transport. Industrialization moved the world forward (although some might argue).

Is your business looking forward, not backward? Are you moving with the time, and not against the tides of change?

Digital transformation is challenging. The technology can be new and many organizations don’t actually know what digital transformation actually is. Far too often organizations spend the majority of their money on the technical side of digital transformation. It is common that the people side of the equation is neglected and under-funded. Yet it is people that are needed to get the results from investments in digital technologies.

Does your organization really know what digital transformation is? Even if you do, how do you validate what you know?

The boundary between training and consulting is blurring. COVID-19 has affected the training and education industry immensely. The impact is likely to remain for some time especially affecting classroom-based learning experiences, colleges, and universities. There is certainly an opportunity to blend training and consultancy into a hybrid offering with different options. Thus transforming their business model for these challenging times.


If you are a training provider, how are you adapting? Can you add consulting, or adapt current consulting offerings, to be more relevant for your customers?

The rise of the Office Hotel. Will it be the case that we will only go into the office to conduct or attend meetings or group sessions? Will the traditional office space transform into an office hotel? Our panel thinks this is very possible. What do the real-estate folk and CFOs think?

Could this happen in your organization? Why not?

Is there a skills gap, or a lack of people who have the required skills? Is this the same thing, or not? The interesting view put forward by the panel. In the CCC Global Digital Skills Survey, a critical finding reported that ‘organizations require staff to have the ability to acquire skills quickly as opposed to having skills’.

The panel also pointed out that there will always be some form of a skills gap, at least in the technology sector. This translates into a skills gap affecting all businesses that rely on technology. Especially those who plan to use the latest technologies available.

For example when Cloud was being adopted there was a significant skills gap, which some would say remains today. A way to address any skills gap, according to the panel, is to have a foundation of base skills and knowledge embedded throughout the organization and build on that where needed.

What is the digital skills gap in your organization? Do you know? Have you a base foundation of digital skill identified and embedded in your organization?

I hope the content and views expressed are of interest and helpful during these ‘different but now normal’ times. Do let us know what you think. We welcome you to share your thoughts with us.

P.S. You can access and download this article in PDF here.

P.S.S. If you would like further reading, additional views are detailed here.

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Mark O'Loughlin

About the Author

Mark O'Loughlin is the Managing Director of the CCC. Mark is internationally recognized as a global thought leader and published author in digital IT, cloud computing, DevOps, cloud service management, and IT Service Management.

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