Professional Cloud Service Manager

Professional Level

SERVICE MANAGER 2

What is the CCC Professional Cloud Service Manager certification?

Enhance your career by earning the Professional Cloud Service Manager (PCSM) certification from the Cloud Credential Council (CCC) –  globally known as the standard of achievement for service management professionals involved with cloud-based solutions. Organizations that employ PCSMs will have experts on board that can help maximize the business opportunities that cloud is creating.

Why get certified?

CCC’s PCSM designation is a globally recognized certification for Service Management professionals. Being PCSM-certified showcases your service management experience in a cloud environment, relevant skills and knowledge, and demonstrates that you are capable to manage the various stakeholders within the enterprise.

Developed with Cloud Experts from:

The PCSM is for:

ITIL-CERTIFIED PROFESSIONALS

SERVICE MANAGERS

SERVICE MANAGEMENT PROFESSIONALS

CLOUD STRATEGY AND MANAGEMENT PROFESSIONALS

Marc-o-loughin

About the Author

Mark O’Loughlin is an IT Service Management Principal, Service Architect, IT management consultant, author, speaker and trainer with extensive experience in IT service transformation supporting business change, service transition, service design, and value creation.

 

Mark is also the founder, Managing Director and Principal Consultant of Red Circle Strategies, specialising in cloud and service management consulting. Mark is a recognised industry leader in the field of service management and cloud computing, is a former director at itSMF Ireland and was one of the first people to be globally awarded the ITIL® Master accreditation. As a director at the Cloud Credential Council, Mark is actively involved in creating and promoting best-practice for cloud computing and service management.

 

Mark is the Lead Author and Architect of the Professional Cloud Service Management course and certificate for the Cloud Credential Council.

What topics are covered in a CCC Professional Cloud Service Manager certification course and exam?

● History of Cloud Computing
● Basics of Cloud Service Management
● Service Perspectives
● Relationship with IT Service Management (ITSM)
● Cloud Service and Support Models

The topics and areas covered in this module include:
● Cloud Management Roles
● Service Management Roles
● Organizational Roles

The topics and areas covered in this module include:
● Cloud Strategy Fundamentals
● Key Drivers for Adoption
● Risk Management Overview

The topics and areas covered in this module include:
● Cloud Strategy Fundamentals
● Key Drivers for Adoption
● Risk Management Overview

The topics and areas covered in this module include:
● Cloud Service Management Perspective
● Cloud Service Level Management and Service Assurance
● DevOps in a hybrid IT and Cloud Computing Environment
● Managing Cloud Service Configurations
● Change Management for Cloud Computing Environments
● Reacting to Demand for Cloud Services

The topics and areas covered in this module include:
● Pricing Models for Cloud Services
● Procurement of Cloud Based Services
● Cloud Service Charging
● Cloud Cost Model

The topics and areas covered in this module include:
● Basic Governance Definitions
● Cloud Governance Framework
● Cloud Governance Considerations

The topics and areas covered in this module include:
● Understanding the Value of Cloud Services
● Linking the Value of Cloud Services to Strategy
● Measuring the Value of Cloud Services

The topics and areas covered in this module include:
● Best-Practice Frameworks
● ISO Standards
● Governance Frameworks
● Cloud Standards

Certification Course Terminology:

All terminology, Reference Architectures, Security Reference Architectures used in the certification courses are based on NIST (www.nist.gov) cloud computing definitions.

PCSM Certification Prerequisites:

There are no formal prerequisites; however, it is recommended that participants have achieved the Cloud Technology Associate certification (or its equivalent) from the Cloud Credential Council and that participants are familiar with key cloud concepts and terminology. It is further recommended that participants are ITIL Certified.

Where can I take the PCSM Certification course?

CCC Certification courses are regularly offered in conjunction with major cloud conferences such as Cloud World Forum, Cloud Expo, and many others across the globe. CCC certification courses are also offered by technology vendors member companies and training partners. For the latest listing of certification courses offered at cloud conferences, technology vendors, and training partners please visit our global course calendar.

COURSE CALENDAR