White Papers

White Paper: IT Service Management and Cloud Computing

Mark O'Loughlin This white paper sets out to describe at a high level what cloud computing is, how cloud computing is a disruptive innovation and what this means to IT organizations across the globe. Under examination will be the effect of cloud computing on existing IT management practices, including IT service

Professional Cloud Solutions and Service Practices

The Shift to a Service-on-Demand Business Operating Model and Working Practices By Mark Skilton, CEO, Digital Ecosystem practices, Synthetic Spheres Ltd.  CCC is pleased to share with you a deeper knowledge of various frameworks and domains—connecting their usage and application for the betterment of the IT profession. Our appreciation goes out to
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