Category : Service Management

HomeHomeArchive by Category Service Management

The Key Challenges Facing the ITSM Community

Last week, Mark O’Loughlin, Managing Director, Cloud Credential Council (CCC) was invited by ITSM ZONE to discuss some questions including ‘what is cloud?’ and ‘how does cloud affect service management’? One of the vital takeaways from that discussion was the importance of context. Short definitions of cloud or cloud service management are
More details

Cloud Services. What is Changing for IT, Operations and Service Managers

Written by Mark O'Loughlin You probably already know that cloud service providers are using the latest in technology and IT platforms available to deliver services to their consumers and client organisations. By leveraging and using cloud services organizations have access to the latest in IT technology, without the associated costs of ownership,
More details

ITIL® in Cloud: ITSM Best Practices for Cloud Success

Successful cloud service management teams don’t need to reinvent their ITSM best practices and established technologies entirely. They can harness the advantages of ITSM disciplines to adopt innovative cloud technologies and methodologies successfully. Kaimar Karu and Alex Hernandez drive the ITSM capabilities of IT professionals and organizations globally. We’re asking them; How

Cloud Myths & Takeaways From the Training Room Floor

Cloud training classes see various 'myths' coming in and replace the myths with key takeaways. These common misconceptions can otherwise lead to costly mistakes or missed opportunities if left unidentified. In this thirty-minute webinar we explore some of the cloud myths and takeaways often encountered on the cloud training room floor. Get the highlights from

If You’re Out of Cloud, You’re Out of Work

What does it mean to be a cloud professional? We see the term in more and more training and certification programs, and ‘cloud skills’ has increasingly become a requirement on many job descriptions. It’s quite general and vague what these specific skills this translates to for the variety of positions in

Cloud & Data Analytics Skills Could Get You Hired in 2016

In case you missed it, LinkedIn did an analysis of the hottest skills of 2015 on LinkedIn. A platform with over 400 million users in 200 countries, we think the sampling is reliable enough to share. What did they find? Cloud and Distributed Computing topped the list globally, whilst statistical analysis

The Cloud Skills the Industry is Begging For

Move past the hypothetical discussions and gain practical insights on exactly how cloud computing is changing IT and business practices. Cloud computing has evolved and integrated itself in business. It’s become a necessity for strategic agility and technical excellence. Many organizations face challenges with the advents of cloud, including unexpected technical and