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The Key Challenges Facing the ITSM Community

Last week, Mark O’Loughlin, Managing Director, Cloud Credential Council (CCC) was invited by ITSM ZONE to discuss some questions including ‘what is cloud?’ and ‘how does cloud affect service management’? One of the vital takeaways from that discussion was the importance of context. Short definitions of cloud or cloud service management are
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Cloud Services. What is Changing for IT, Operations and Service Managers

Written by Mark O'Loughlin You probably already know that cloud service providers are using the latest in technology and IT platforms available to deliver services to their consumers and client organisations. By leveraging and using cloud services organizations have access to the latest in IT technology, without the associated costs of ownership,
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Cloud & Data Analytics Skills Could Get You Hired in 2016

In case you missed it, LinkedIn did an analysis of the hottest skills of 2015 on LinkedIn. A platform with over 400 million users in 200 countries, we think the sampling is reliable enough to share. What did they find? Cloud and Distributed Computing topped the list globally, whilst statistical analysis

Would You Marry Your Cloud Tech Vendor? The Advantages of Vendor-neutral Cloud Training

We spoke to the authors of the Cloud Credential Council Cloud Technology Associate certification syllabus to better understand the impact of cloud on practicing IT professionals. The result - “If you’re out of cloud, you’re out of work. Really!” For more information on the Cloud Technology Associate certification visit: www.cloudcredential.org/cta Transcript: 'Would
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Certifying Key Roles in Hybrid Cloud

Hybrid cloud is the most common cloud approach enterprises are adopting today. So we took the opportunity to apply role-based certifications to a hybrid cloud strategy. The graphic illustrates the benefits of a unified, role-based, vendor-neutral certification scheme which adapts itself to various strategies. These are the key roles for successful hybrid
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Getting Higher in the Cloud

We spoke to the authors of the Cloud Credential Council Cloud Technology Associate certification syllabus to better understand the impact of cloud on practicing IT professionals. The result - “If you’re out of cloud, you’re out of work. Really!” For more information on the Cloud Technology Associate certification visit: www.cloudcredential.org/cta Transcript: 'Getting
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Impact of cloud, what is all the hype?

The impact of cloud is undeniable. Looking beyond the hype, what does this mean for IT professionals? We spoke to the authors of the Cloud Credential Council Cloud Technology Associate certification syllabus to better understand the impact of cloud on practicing IT professionals. The result: “If you’re out of cloud, you’re out
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A Framework for Cloud Computing Adoption in South African Government

[slideshare id=28995126&doc=soafricangovcloudframeworkpaper-131207111001-phpapp02&type=d] A Framework for Cloud Computing Adoption in South African Government Technology adoption is always a critical concern in organizations (private and public). South African government experienced this encounter when adopted Open Source Software (OSS) with the objective to reduce ICT services costs among others. The implementation of OSS in SA
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The Benefits of the Cloud in Healthcare

It dawned on me not so long ago that I was the only sibling not directly involved in the healthcare industry. Two of my sisters are healthcare administrators. I have a brother working on medical electronic devices and another who is a consultant in obstetrics and gynecology. This article could
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PerspecSys Survey Reveals Cloud-based Security Concerns for 2014

Today PerspecSys announced the results of a survey conducted at the 2014 RSA Conference concerning the attitudes and policies of organizations towards cloud-based security. After polling 130 security professionals on the show floor of the RSA Conference, PerspecSys found that “an overwhelming 74 percent believe security for cloud-based data in 2014 will be
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Is the cloud viable for small and medium size businesses?

Technology is without doubt an important business enabler. The most successful businesses today use technology as a key differentiator. Our work environment and patterns are changing constantly, and technology is what enables us to embrace that change. Mobility, and the technological advanced that have put a powerful computer in the
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Intrusion Detection on Public IaaS. Cloud computing is driving the business of IT.

[slideshare id=29778816&doc=intrusiondetectiononpubliciaas-kevinjackson-140107142719-phpapp01&type=d] Intrusion Detection on Public IaaS Cloud computing is driving the business of information technology today. “A recent Gartner survey on the future of IT services found that only 38 percent of all organizations surveyed indicate cloud services use today. However, 80 percent of organizations said that they intend to use cloud
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Lessons Learned: VA Cloud Email Termination

According to a Federal Computer Week article by Frank Konkel, The Department of Veterans Affairs terminated its five-year, $36 million cloud computing contract for email and calendaring services with HP Enterprise Services. Citing a material change in the agency's requirements, VA officials declined to elaborate on the requirement changes that were actually
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Pilot Texas Cloud Offering

[slideshare id=13947554&doc=pilottexascloudoffering-120811232127-phpapp01&type=d] Lessons Learned: Pilot Texas Cloud Offering. Report on lessons learned from Texas state government and cloud provider pilot project; includes cloud computing overview.
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DoD Cloud Computing Strategy

The DoD recently released the department's formal cloud computing strategy. [slideshare id=13646843&doc=dodcloudcomputingstrategyfinal-july62012-120715130639-phpapp01&type=d] In the forward, DoD CIO Teresa Takai said that: "The DoD Cloud Computing Strategy has been expanded to address use of commercial cloud services in the Department's multi-provider enterprise cloud environment. Adoption and implementation of commercially provided cloud services are being
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FedRAMP System Security Plan

[slideshare id=12840974&doc=systemsecurityplantemplate050212-120507222537-phpapp01&type=d] FedRAMP System Security Plan This document details the System Security Plan (SSP) for the information security controls. This System Security Plan was written in accordance with National Institute of Standards and Technology (NIST) Special Publication (SP) 800-18, Revision 1, Guide for Developing Security Plans for Information Technology Systems. is a
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